Table of Contents

Retooling Your Firm for Gen Z

By Phillip M. Perry

Understanding what motivates this incoming workforce will be key to attracting (and retaining them) at your firm.

Does Your Organization Need a Legal Operations Manager?

By Erin Brereton

Find out why firms and departments could potentially benefit from having a legal ops professional oversee key initiatives and functions.

What’s on Deck in 2024 for Legal

By Amina Sergazina

Conversations on mental health, artificial intelligence and progressive recruitment will continue to be top of mind for the legal industry in the new year.

Unwrapping ALA’s New Strategic Direction

By Eryn Carter, CAE

ALA is looking toward the future, starting with our 2024–2026 Strategic Direction.

Automation Is Crucial to Improving the Client Lifecycle

By Gary Allen

Automation is becoming the backbone of modern legal practice.

Give the Gift of Inclusion This Holiday Season

By DeAnna Vaughan, CLM, SPHR, SHRM-SCP

In today's world, it has never been more important to celebrate people just the way they are.

Improve Client Experience and Retention with Nonfinancial Metrics

By John C. Scott

Even though keeping clients happy might seem more like an art than a science, it’s possible to put systems in place to track — and improve — metrics.

Why Law Firms Should Be Embracing Analytics

By Jeff Anderson

Technology — especially data analytics — can help law firms weather new challenges.

Why Law Firms Must Act Now to Address Platform Fatigue

By Bim Dave

With the rapid expansion of software applications and other tech systems, a new challenge has emerged: platform fatigue.

Protecting and Growing Revenue Streams: Client Retention Takes Vision and Execution

By Maggie Miller

Securing revenue by retaining clients has become one of the most important tasks in any firm.

3 Legal Trends for Midsized Firms

By Kate Rattray

Recent research has uncovered some ongoing challenges (and opportunities) for legal administrators in midsized firms.

30-Second Stressbusters for Legal Professionals

By Jon Krop, JD

We explore three ways to calm your stress, anxiety, or overwhelm in 30 seconds or less.

Anniversaries, Awards and Appointments Nov/Dec 2023

What's Happening at Headquarters Nov/Dec 2023