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This month, we’re focusing on client relations and what law firms can do to create stronger, more effective client experiences. Explore how to set clear communication boundaries, what to consider when adopting AI-powered client communication tools and how to deliver the best possible client experience. Plus, learn how firm administrators can help build a client-first culture, why litigation budgets are rising and how AI is shaping client expectations. Read the issue here!
In this episode, ALA Executive Director Eryn Carter, CAE, chats with her long-time friend Darwin Conner, Chief Diversity, Equity and Inclusion Officer at Eversheds Sutherland, about where DEIA stands now in the legal industry. Don't miss their discussion on how law firms are responding to the current DEIA environment and how administrators can support DEIA efforts at their firms. Listen Now.
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